In an effort to improve local government services, the Department of the Interior and Local Government (DILG) Regional Office IX conducted a briefing for the Local Chief Executive, Department Heads, and Select Punong Barangays of Pagadian City to introduce the Citizen Satisfaction Index System (CSIS).
“Through CSIS, we aim to gather valuable feedback from our constituents,” emphasized LGOO VII Jose Ruel D. Trobanos, LGMED Chief. “This will allow us to tailor our services and address their needs more effectively.” Following his message, LGOO V Ronie Jade C. Biosada provided an overview of the program, explaining how it utilizes citizen perception to measure satisfaction with various government services and ways to improve the LGU’s service quality.
CLGOO Maribel C. Estoquia introduced the Local Resource Institute (LRI) from Saint Columban College, a partner of the Department of the Interior and Local Government (DILG), for the CSIS survey. The LRI team presented the selection criteria for participating barangays, the sampling method, the service areas covered by the CSIS tool, and provided an overview of the tool itself. They also outlined the schedule for upcoming data collection visits. To ensure smooth data collection, a workshop followed for Department Heads. This workshop delved deeper into the specific services offered within each PPAs across the service areas, effectively linking them to the corresponding questions in the CSIS survey.
A representative Punong Barangay, speaking on behalf of their colleagues, pledged their active participation in the CSIS program. This sentiment was echoed by Mayor Samuel S. Co, who expressed strong support for the initiative. Mayor Co emphasized the program’s potential to improve service delivery across the city and highlighted the importance of citizen-based, data-driven decision-making, particularly for the effective implementation of Public-Private Partnerships (PPPs). (B. Carreon/Ronie Jade C. Biosada via DILG Region 9)
