TIP Iloilo to offer world-class service and ‘malambing’ culture to global clients


Leading digital solutions and customer experience (CX) provider Telus International Philippines will bring its world-class service and the malambing culture as it recently opened its 7th delivery center in the country and first outside Metro Manila in Iloilo City.

Telus Iloilo City is centrally located on Levels 14 to 16 of the SM Strata Tower on Senator Benigno Aquino Jr. Avenue, one of the busiest thoroughfares in Iloilo City, and right across SM Iloilo Mall, accessible through a covered bridgeway from SM Iloilo.

“We are thrilled to launch our milestone delivery center in Iloilo City, our first-ever Telus International Philippines location outside of Metro Manila. The IT and customer experience business scene is booming in Iloilo and we want to be part of its growth as we provide more employment opportunities for residents in Iloilo and surrounding cities. We look forward to building a strong team of professionals who will provide exceptional support to our growing list of clients in the areas of digital customer care, IT, and technical support,”Jonabee Catura, Telus Iloilo City Site Lead said.

Catura said Telus International Philippines is a leading Philippines-based provider of digitally-enabled customer experience and business solutions for companies within the technology and games, communications and media, e-commerce and fintech, travel and hospitality, health care, and other exciting sectors.

Aside from offering, digitally-enabled customer experience and business solutions for companies in various sectors such as fintech and communications, she said Telus Iloilo City is designed to highlight Ilonggo culture, taking design inspiration from Iloilo’s rich heritage, famous landmarks, treasured historical buildings, the region’s natural scenery and even local cuisine. The new site’s design features colorful murals by local artists that were created to inspire team productivity through striking Ilonggo creativity.

“Our new Telus Iloilo City delivery center was a uniquely exciting project to design and conceptualize. Knowing how the office becomes a second home to our team members, it was important that the design of our new workplace reflects the amazing culture of our host city, the work culture that we encourage at Telus International Philippines, as well as our values as a company. The unique experience of working at Telus Iloilo City is something we want each member of our team to feel,” explained Pia Zapata, Telus International Philippines Facilities Director.

Zapata said Telus Iloilo’s workplace is designed to foster collaboration and creativity, from the site’s workstations to the themed meeting and training rooms, to collaboration areas and the site’s cafeteria. To give a local touch in the workplace, works of local artists adorn Telus Iloilo City’s themed meeting rooms, where murals of local artistic landmarks and scenery add to the energy of the collaboration spaces where team members and clients come together.

At the elevator lobby on Level 14, visitors will find designs that depict a mix of modern and natural textures, giving onlookers and visitors a coastal feel within the office. Reflective ceiling elements were inspired by bubbles with accent colors of the corals.

The reception and waiting area will surprise visitors with a 3D map of Southeast Asia, highlighting the Philippines and portraying the story of Maragtas, which features the history of Panay coming from the first inhabitants and Bornean immigrants.

The whole office makes use of local materials such as rattan and “solihiya” to imbibe that truly local culture of Iloilo as a province. From the reception and waiting area of Level 15, visitors are able to see vibrant hues of violet and purple to illustrate the spirited people of Iloilo, adding to that is the reclaimed wood and terrazzo stone features that give the space a more modern industrial appeal.

Collaboration areas, meeting rooms, focus rooms, and boardrooms across all three floors occupied by Telus Iloilo City are inspired by the details of historical architectural sights of the province, handicrafts and fabric designs, local crafts, as well as local attractions of the province.

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