THE Social Security System (SSS) announced it has recorded 35.27 million transactions and queries in its mobile application (app) from January to August 2021.
SSS President and CEO Aurora C. Ignacio was quoted in a statement as saying that “the volume of transactions and queries is a clear indicator that more members and employers use the SSS mobile app for their transactions, especially during this pandemic.”
“We recognize that mobile technology is one of the new norms to provide easier and safer access to services and transactions,” Ignacio said. “We are continuously upgrading the SSS mobile app to include additional services and to make sure that its functionalities are user-friendly to better serve our members and employers, anytime and anywhere.”
As of August 2021, the SSS recorded 9.37 million downloads of its mobile app through the “Google Play Store,” 8.85 million downloads on “Huawei AppGallery” and 1.25 million downloads on the “Apple App Store.” It is the third most downloaded free mobile application in the productivity category on Google Play Store, ranks second in the finance category on the Huawei AppGallery and ranks fifth in the utilities category on Apple App Store.
Moreover, since its launch in 2018, the SSS mobile app has facilitated a total of 109.73 million transactions and queries. Among the top three recorded member queries in the SSS Mobile App were salary loan balance, salary loan status and maternity claim information. Moreover, the top transaction recorded under the member portal was generation of their personal reference number or PRN.
Member services available in the SSS mobile app include access to membership information, which includes basic personal information, updating of contact information and view of enrolled bank information.
Other services are inquiry on contributions, including total number of contributions posted and total amount of contributions as well as inquiry on loans, salary loan status and balance and application for salary loan.
Other services likewise include: inquiry on status of benefit claims (sickness, maternity, retirement, disability claim info and EC medical status); submission of maternity notification for self-employed, voluntary, non-working spouse, and overseas filipino worker members; generation of PRNs for contributions and payment for online payment channels; and, SSS branch-locator.