Maynilad switches to paperless bills


The Maynilad Water Services, Inc. (Maynilad) announced on Monday the launch of a program that will give its customers the option to receive an Electronic Statement of Account or eSOA instead of a printed copy of their monthly water bills. The company says aside from reducing its environmental impact with less paper being used, it will be able to reduce the risk of Covid-19 transmission through the eSOA option.

Maynilad said enrolling in the company’s paperless billing program effectively eliminates the need to touch a printed copy of SOA or face a meter reader to receive the SOA, thus lessening physical contact that may lead to Covid-19 transmission.

Once enrolled, customers will also have convenient 24/7 access to their current and previous Maynilad water bills via the My Water Bill Portal and receive bill notifications via the channel of their choice (e.g., email or SMS). Customers can also contribute to helping save the environment through reduced paper consumption.

Maynilad customers with an active My Water Bill online portal account as of October 22 are automatically enrolled to the Paperless Billing Program. Those without a portal account yet but would like to enroll to the Paperless Billing Program may do so via SMS. Just key in MAYNILAD<space>ON<space>PAPERLESS<space>CONTRACT ACCOUNT NUMBER and send to 09191626000, then follow the instructions to be sent back by the system. Customers must ensure that the mobile number being used for the enrollment is the same mobile number to be used in the My Water Bill online portal account.

Customers may also apply through the Maynilad Hotline 1626 (Metro Manila) or 1-8000-9283 (Cavite Province), Facebook page (/MayniladWater) or Twitter account (@maynilad), or email ( They can also go to any Maynilad Business Area (BA) office or approach the assigned Maynilad Zone Specialist in their location.

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