Jollibee strengthens food safety culture


Fast-food giant Jollibee Foods Corp. on Tuesday said it is strengthening its food safety culture to further elevate the quality of its offerings.

“Our product standards are aligned with global standards even prior to the pandemic. To elevate quality further, we instituted additional measures to ensure safety in food preparation, as well as safety protocols to help protect the health of store teams and customers,” said Wally Mateo, Jollibee’s head of global quality management.

“We have also linked our supply chain processes to a centralized digital data management system to help us in data analysis and store monitoring anytime we need it. It’s an end-to-end food safety model from our suppliers to our commissaries, and even up to the store levels.”

Mateo said digitization is playing a huge part not only in improving the customer experience with Jollibee’s brands during this pandemic, but also in its supply chain operations—way before meals reach its customers.

One such initiative in response to the pandemic is the supply chain food safety and quality agile audit system, which allows the company’s quality management team to assess risk factors and ensure compliance of vendors, commissaries and stores despite limited mobility caused by lockdown restrictions.

The company said it evaluates and monitors emerging food safety and quality risks and keeps itself updated on the trends. As a response to these identified risks and trends, the company designs food safety and quality programs that are observed from farm to fork—from product design and development, sourcing, manufacturing, warehousing, distribution, up to restaurant processes.

To strengthen the culture of food safety across the organization, the Jollibee Group provides continuing education and training for its workforce. All restaurant personnel from the company are required to undergo food safety trainings. Jollibee Group has also trained more than 700 food quality champions and quality advocates across different levels in the organization through its internal certification program.

“Food safety is everyone’s responsibility in the Jollibee group. Our standards for food safety and cleanliness are well-ingrained in our employees and are integrated in our operations,” Mateo said.

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