As of 2:30PM, December 16, 2021
Due to Typhoon Odette (Rai), Cebu Pacific has canceled below additional flights today, December 16, 2021:
· 5J 657 / 5J 658 Manila – Tacloban – Manila
· 5J 653 / 5J 654 Manila – Tacloban – Manila
· 5J 379 / 5J 380 Manila – Cagayan de Oro – Manila
· 5J 391 / 5J 392 Manila – Cagayan de Oro – Manila
· 5J 389 / 5J 390 Manila – Cagayan de Oro – Manila
· 5J 377 / 5J 378 Manila – Cagayan de Oro – Manila
· 5J 385 / 5J 386 Manila – Cagayan de Oro – Manila
· DG 6721 / DG 6722 Cebu – Cagayan de Oro – Cebu
Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:
1. Rebook
Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
The safety of our passengers and crew remains our topmost priority.
Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website.
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