The PLDT Group assured customers and subscribers of continued service despite the new quarantine rules in the National Capital Region, Cavite, Laguna, Batangas, Rizal, Quezon, and other affected provinces.
Alfredo S. Panlilio, Smart President and CEO and PLDT Chief Revenue Officer, said the group is operating with “adequate staff and resources” that can cater to the needs of its customers.
“We offer various platforms that allow Filipinos to keep in pace with the times and accelerate their own digital transformation—e-learning, telecommuting, e-commerce and e-health—changes that affect individuals, families, businesses and government simultaneously,” he said.
Staff deployed for fieldwork are provided with personal protective equipment and are regularly tested for Covid-19. The telco group is also enforcing strict safety protocols in its brick-and-mortar stores.
Smart Communications Inc. has also provided community loading stations to ensure that retailers and subscribers have access to loading facilities.
The telco group, Jane J. Basas, SVP and Head of Consumer Wireless Business at Smart, noted is encouraging customers to use digital payment channels and online billing services for their transactions.
“By using online payment channels, our customers do not have to physically go to our stores to pay their bills. It saves them time, money, and at the same time, protects them from possible exposure to Covid-19,” she said.
She noted that the group has seen over 2.91 million customers shift to paperless billing as of February 2021.