Cebu Pacific (CEB) on Thursday announced several flight cancellations starting March 25 in compliance with the directive from Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF).
The government imposed stricter guidelines in areas under “NCR Plus” until April 4. From March 22 to April 4, only essential travel is allowed in and out of Metro Manila.
Following this resolution, Cebu Pacific and Cebgo will cancel the following flights beginning March 25 to April 4: round trips from Manila to Boracay, Coron (Busuanga); Legazpi, Cagayan de Oro, Cauayan, Cebu, Pagadian, Ozamiz, Iloilo, Puerto Princesa, Kalibo, Naga, Virac.
Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:
Rebook
Rebook for travel within 90 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference will be waived;
Travel fund
Store the amount in a virtual CEB wallet valid for 2 years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.):
Refund
Due to the high volume of requests, the process may take up to 7 months from date of request.
CEB said it will continue to operate all other domestic and international flights. However, passengers who wish to postpone their travel during this time may also avail of the same options above on CEB’s Manage Booking portal.
Before going to the airport, passengers are advised to check the real-time status of flights on website: https://bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via https://bit.ly/CEBFlightReminders.
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
CEB said they will continue to provide updates as necessary. For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
Image credits: cebupacificaircorporate.com
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