Converge ICT Solutions Inc. has tapped Tata Consultancy Services (TCS) to “enhance the customer experience” for its subscriber base through the deployment of a “future-ready digital core.”
By creating a digital core, Converge CEO Dennis Anthony H. Uy said the group will be able to “offer new and enhanced digital services” to its customers.
Converge tapped Tata for the deployment of Tata’s hosted operations and business support (HOBS) system, a plug-and-play digital business platform for subscription, device, and data management offered in a system as a service (SaaS) model.
Uy said this will help Converge “reimagine customer journeys with simplified processes and hyper-personalization based on customer lifetime value.”
“Converge is implementing our growth strategy within our existing service areas and into new provinces such as those in Visayas and Mindanao. As we embark on this expansion, we cannot sacrifice what matters to us most—our customers. We must ensure that our operations and internal processes can scale to address future growth so that our customers continue to experience better,” he said.
HOBS, according to TCS Philippines Country Head Shiju Varghese, will enable Converge to venture into integrations with other businesses through a location independent agile model via the cloud.
“We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate their transformation journey and achieve their aspiration to be a world-class ICT provider that empowers people, businesses, and the nation. Our digital business platform will speed up deployment, improve user adoption, enhance customer experience and provide a competitive edge,” Varghese said.
Converge saw its profit tripling to P1.55 billion from P574 million thanks to growing demand for Internet connectivity to the home during the first quarter.
The rise in net income was complemented by the enactment of the Corporate Recovery and Tax Incentives for Enterprises Law, which reduced the company’s taxes to 21 percent during the quarter under review.
The company’s top line rose by 83.6 percent to P5.55 billion from P3.02 billion, driven by its residential and enterprise businesses.
Converge expects to end the year with about 1.6 million to 1.7 million subscribers by year end.
Converge is gearing up to corner a chunk of the highly-unsaturated home broadband market by 2025. It is currently building a national backbone that will allow it to reach approximately 55 percent of the total households in the Philippines.
Image courtesy of www.convergeict.com