Cebu Pacific extends until October 31 its free Test Before Boarding (TBB) program for passengers bound for Hong Kong, as part of the airline’s multi-layered approach to ensure customers could fly safely.
Passengers are advised to directly proceed to the Philippine Airport Diagnostic Laboratory (PADLAB) located at the second floor, NAIA Terminal 3 pre-departure area (near Gate 6), four hours before the scheduled time of departure. Testing for Hong Kong-bound passengers is open from 1:30AM-3:30AM daily.
Antigen Test results will be released within 30 minutes, and only passengers with negative results may proceed to the check-in area.
Guests who will be unable to take the Antigen Test or receive a positive test result will not be accepted for check-in. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:
1. Rebook
Rebook for travel within 60 days no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates. For latest updates and travel requirements, guests may visit: bit.ly/HKG_COVID-19 and http://bit.ly/CEBTravelRequirements
Passengers may also send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts, for other questions or concerns.