BPO firms with ‘high-trust’ workplace cultures named


THE IT and Business Process Association of the Philippines (IBPAP) and Great Place To Work Philippines unveiled the list of top 30 companies in the country with “high-trust” workplace cultures.

According to IBPAP, the flagship organization of the IT and Business Process Management (IT-BPM) industry, the list features 30 Great Place To Work Certified organizations that “scored the highest after being evaluated using the For All Model and Methodology.” 

The method looks into whether “every single employee, no matter who they are or what they do for their company, is having a consistently positive experience at work.” 

For her part, Antoniette Mendoza-Talosig, Managing Partner at Great Place To Work Philippines, said these 30 companies pursue the industry’s 2028 roadmap by creating “high-trust” workplace cultures. 

“They maximize their human potential through leadership effectiveness, values, and trust. With these, innovation and financial growth take place. These are the characteristics of a Great Place To Work For All or what we call a For All culture,” Mendoza-Talosig added. 

With more than 500,000 IT-BPM employees represented in the Great Place To Work surveys from January 2022 to May 2023, data shows that 94 percent of employees in Best Workplaces experience a high-trust workplace culture. 

IBPAP said, however, that this is only true for 84 percent of the employees in “typical” organizations. 

For his part, IBPAP president Jack Madrid said 16 of the 30 organizations included in the list are members of the IBPAP. 

The 16 member-companies of IBPAP which made it to the top 30 are Synchrony Global Services Philippines, Inc. ; Accenture,Inc. (Philippines); Via Appia Philippines, Inc.; Teleperformance Philippines; American Express International, Inc.; Genpact Philippines; Asurion; Navitaire Philippines Inc.; Goodyear Business Services Manila; KMC Solutions; Amadeus Marketing Philippines, Inc. ; Connext; ADP Philippines, Inc.; Limitless Connect; Lexmark Research and Development Corporation; and Infinit-O. 

The 14 other companies included in the list, meanwhile, are: 3M Global Service Center-Philippines, Genesys Cloud Services, Cayman Ltd. Philippines, Booth and Partners, Eco Global Consulting, Inc., Kollab,Tech One Global Phils.,Inc.,Tech Mahindra Limited, Rocket Station, J4RVIS, Five9 Philippines,Inc., Arcanys, HelpGrid, and Cobenn Business Consultancy Services.

The list was unveiled on July 10, 2023, during the Third Quarter General Membership meeting of IBPAP.

Madrid said each of these IT-BPM companies “exemplies what the sector is all about—great workplaces make great people and great people make great workplaces.”

IBPAP has over 370 members and six partner associations—the Animation Council of the Philippines, Inc. (ACPI), Global In-House Center Council (GICC) Philippines, Contact Center Association of the Philippines (CCAP), Game Developers Association of the Philippines (GDAP), Healthcare Information Management Association of the Philippines (HIMAP), and the Philippine Software Industry Association (PSIA).

According to IBPAP, employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All. 

The IBPAP said, “85 percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do.”

Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical in their industry, IBPAP noted. 

The remaining 15 percent of the ranking, meanwhile, is based on an assessment of all employees’ daily experiences of innovation, company values, and the effectiveness of their leaders to ensure these are consistently experienced.

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