State-run Social Security System (SSS) has rolled out its improved mobile app with new design features to make it more user-friendly for members and employers.
SSS President and Chief Executive Officer Aurora Ignacio said the new mobile app, which has a new look and feel with its improved user interface, features a redesigned dashboard and enhanced branch locator feature.
Ignacio stressed the need for them to embrace technological developments since digital technology has paved the way for easier and safer access to their services and transactions, especially during the Covid-19 pandemic.
“Aside from My.SSS Web portal, the SSS Mobile App is our top online facility that caters to millions of transactions from members and employers. We recognize that mobile technology is continuously improving, and that is why we keep our mobile app abreast with the latest development to serve our users better,” Ignacio added.
The redesigned dashboard now presents information on the enrolled disbursement account of the member, as well as direct links to official SSS accounts on Facebook and YouTube. It allows users to access transactional information and enables users to navigate the mobile app even using just one hand.
Through its improved branch locator feature, users can now easily search for any SSS branch and the mobile app will pin the exact location of the branch using Google Map for Android and Huawei Petal Maps smartphone users.
Thumbnails containing the address and contact details of the branches are also displayed on the locator map.
Members can use the SSS mobile app for many SSS transactions, including updating their contact information details; viewing the status of contributions, loans, and benefit claims; filing their salary loan application; generating the Payment Reference Number (PRN) for contribution payment; payment of monthly contributions; and submission of maternity notification, among others.
Employers can also now use the mobile app for their transactions, such as updating their contact information, viewing enrolled bank information and the status of the contribution and loan payments. They can also use the mobile app to generate the PRN for contribution payments, check contributions to the Employees’ Compensation Program, and file their sickness and maternity reimbursement claims.
Members and employers with existing SSS mobile app on their devices are urged to go to the app store and update the app to the latest version (Version 4.0.0 in the Google Play store and Version 4.0.1 in Huawei AppGallery).
The new SSS mobile app is not yet available on the iOS App Store but Ignacio said they are currently in talks with Apple to make the app available for iOS devices “in the near future.” If the update button is not yet available, app users are advised to uninstall the previous version and install the latest one.
Launched in 2018, the SSS mobile app is designed to provide a more convenient way for members to transact with the state pension fund without the hassle of queuing in the branches. It was initially developed for members and was expanded for the use of member-employers in December 2020.
Since its launch, the SSS mobile app has facilitated an average of 85,000 transactions daily. As of May 31 this year, the total cumulative number of downloads of SSS mobile app has already reached 15.36 million.