Globe Telecom Inc. said on Tuesday its network modernization program has resulted in a “narrowing gap” against its competition, citing data from Opensignal.
Ernest L. Cu, the company’s president, said Globe’s performance in 4G Availability, Download Speed Experience, and Video Experience “has been consistently improving” thanks to “aggressive site builds and efforts to migrate customers nationwide from 3G to 4G LTE.”
Citing data from Opensignal’s April 2021 report, he said Globe’s 4G Availability increased by 2.2 points to 82.6 percent, a little lower than Smart Communications Inc.’s 86.1 percent availability score, but is a 5-point normalization from the gap the quarter prior.
Globe’s Video Experience score also advanced by 15.4 points, reducing Smart’s lead by more than half compared to the last report. The report also noted Globe’s Download Speed Experience improvement of 16.4 percent from 7.4 Mbps to 8.6 Mbps.
“Our continuously improving performance in mobile and data services shows our strong commitment to deliver on our promise of a First World Network. The steady improvements significantly reduced the gaps in speed such that, from a user standpoint it is hardly noticeable. More than speed, customers want consistent, reliable connectivity that comes with an enriching digital experience,” Cu said.
Smart and PLDT clinched an impressive sweep in Opensignal’s April report, besting Globe and other competitors across all matrices.
Based on Opensignal’s Philippine Mobile Network Experience Awards, Smart won over competition in three aspects of service, namely coverage, speed, and experience.
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